Effective Date: April 10, 2026
At Swan City Insurance LLC, we understand that insurance is more than just a policy - it's about protecting your family and business. We are committed to maintaining the confidentiality and security of the personal and commercial information you entrust to us.
1. Information We Collect
To provide accurate insurance quotes and manage your policies, we collect:
- Personal Identifiers: Name, address, phone number, email, and Social Security Number (SSN) or Tax ID.
- Driver & Vehicle Data: Driver's license numbers, vehicle identification numbers (VINs), and driving records.
- Property & Business Info: Home construction details, business revenue, and fleet information for commercial lines.
- Consumer Reports: Claims history (C.L.U.E. reports) and credit-based insurance scores.
2. How We Use Your Data
We process your information to:
- Obtain Quotes: Share data with our partner insurance carriers to find your best rate.
- Policy Servicing: Process renewals, endorsements, and policy changes.
- Claims Support: Assist you in communicating with adjusters and carriers during a loss.
- Legal Compliance: Comply with Florida insurance regulations and anti-fraud mandates.
3. Data Sharing & "No Sale" Commitment
- No Sale of Data: We do not sell your personal or commercial data to third-party marketers.
- Service Providers: We share data with insurance carriers and licensed third-party platforms (like quote engines) only as necessary to fulfill your insurance request.
- SMS Privacy: Mobile phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.
4. Your Florida Privacy Rights (FDBR 2026)
As a Florida resident or business owner, you have the following rights under the Florida Digital Bill of Rights:
- Right to Access/Confirm: You may ask us what specific data we hold about you.
- Right to Correct: You may request that we fix inaccurate information (especially important for claims history).
- Right to Delete: You may request deletion of your data, though we must retain certain records to comply with Florida Department of Financial Services (DFS) record-keeping laws.
- Opt-Out of Profiling: You have the right to opt-out of fully automated decision-making that results in a legal or significant effect on you.
5. Security of Sensitive Information
We employ multi-factor authentication (MFA) and industry-standard encryption. Because we handle "Sensitive Personal Information" (like SSNs), our internal access is restricted to licensed agents and staff who require that data to service your account.
6. Contact Us
To exercise your privacy rights or update your information, please contact our Lakeland office:
Swan City Insurance LLC
3674 Harden Blvd Lakeland, FL 33803
Phone: (863) 682-6399
Email: [email protected]